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RMA & Repair
If your Verbatim product appears defective or doesn't work as you are expecting it to, please follow these steps:
- Check that you are operating your Verbatim product with the original accessories that came with the product (power adapter, USB cable, etc.).
- Contact your local Verbatim Technical Support Team via telephone or email.
- If after consulting one of the Support Team your product is defined defective, you will be given an RMA number which allows you to return your defect product to us.
- Please ensure that your Verbatim product is packed properly - if possible use the original packaging - and make sure the RMA number is visible on the packaging. Please also include the original accessories (power adapter, cable etc.) with the defective product.
- After receiving your delivery, the Verbatim Support Team will repair / exchange your product.
Email Email Support Team
Phone 00 800 3883 2222 or 0049 6196 900196/ -98/ -94
Surefire Support is available Monday to Friday 9am to 5pm Central European Time (not including public holidays), and in the following languages: English, German, Italian, French and Spanish.