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RMA & Repair
If your Verbatim product appears defective or doesn't work as you are expecting it to, please follow these steps:
  1. Check that you are operating your Verbatim product with the original accessories that came with the product (power adapter, USB cable, etc.).
  2. Contact your local Verbatim Technical Support Team via telephone or email.
  3. If after consulting one of the Support Team your product is defined defective, you will be given an RMA number which allows you to return your defect product to us.
  4. Please ensure that your Verbatim product is packed properly - if possible use the original packaging - and make sure the RMA number is visible on the packaging. Please also include the original accessories (power adapter, cable etc.) with the defective product.
  5. After receiving your delivery, the Verbatim Support Team will repair / exchange your product.
Surefire Support is available Monday to Friday 9am to 5pm Central European Time (not including public holidays), and in the following languages: English, German, Italian, French and Spanish.